Delivery Information

How Much is Shipping?
 
Shipping varies but is usually between £4.50 - £15.99 + VAT (depending on weight) for UK Mainland orders. Delivery is FREE when spending over £100 (ex.VAT) on wholesale products, or £15 (inc. VAT) on our retail products (finished organic skincare).
  
When Will I Receive My Order?

Shipping estimates will appear when selecting delivery options upon checkout, however these are not set in stone as we may have to wait for stock to come in, or during busy periods such as Christmas etc. For delivery time frames offered, please be aware this is our aim and not a guarantee, and it can’t be changed.

We will dispatch UK Mainland orders either using Royal Mail Tracked 1st Class / 2nd Class
 or DPD Next Day Courier, as selected by you. A dispatch conformation will be emailed to you when the goods have been sent.
 
Safety Assessment Orders
 
If you have ordered a safety assessment, this will be emailed to you within 2 - 4 weeks of us receiving your payment and your final recipes.
 
Urgent Orders
Royal Mail Special Delivery Guaranteed Next Day by 1pm - This is a guaranteed service Royal Mail offer, meaning if you don't receive your parcel the next day after dispatch by 1pm, we will refund delivery. If ordered by 12pm we will dispatch your order on the same day it has been ordered and paid for. If ordered after 12pm, it will go out in the following day's post.

 Express Delivery (£9.99-£24.99 + VAT): We will give these orders higher priority than our standard services, and we will aim to ship it the same working day, if ordered before 1pm Mon-Fri. If ordered after 1pm, it will be dispatched on the next working day. Please note this delivery option is only available to UK Mainland orders. It should get to you on the next working day after dispatch, however in busy periods this may take longer due to circumstances beyond our control (such as being delayed by the courier) so we cannot be held responsible for this. For delivery timeframes offered, please be aware this is our aim and not a guarantee, and it can’t be changed.
 
Please Note: All orders placed after 4.00pm will not begin to be processed until the next working day.
 
International Orders
 
  Please note that all orders weighing over 2kg being shipped to Europe have to go via courier. Occasionally, for larger international orders, we may require that you pay for insurance on your parcel. This is so that we are able to replace the parcel free of charge for you if it should go missing.

Please note that we do not accept payment by cheque on any international order (unless the cheque is issued in £ Sterling from a £ Sterling bank account).
 
What About Bespoke / Personalised Products?
 
Please note that Wholesale Lip Balms, or orders with bespoke items, such as personalised labels, will take longer to dispatch (allow 3 - 6 working days) but will usually be sent using a signed-for service.  
 
*UK MAINLAND ORDERS OVER £150 (ex. VAT) WILL BE SENT FREE OF CHARGE!*