Delivery Information

 How Much is Shipping?

Shipping varies but is usually between £5.00 - £14.99 + VAT (depending on weight) for UK Mainland orders. Delivery is FREE when spending over £100 (ex.VAT) on wholesale products, or £15 (inc. VAT) on our retail products (finished organic skincare).

When Will I Receive My Order?

Shipping estimates will appear when selecting delivery options upon checkout, however these are not set in stone as we may have to wait for stock to come in, or during busy periods such as Christmas etc. For delivery time frames offered, please be aware this is our aim and not a guarantee, and it can’t be changed.

We will dispatch UK Mainland orders either using Royal Mail Tracked 2nd Class or DHL Next Day Courier, as selected by you. A dispatch conformation will be emailed to you when the goods have been sent. Your order will be dispatched within 4 working days of receipt, using your chosen delivery method.

Safety Assessment Orders

If you have ordered a safety assessment, this will be emailed to you within 4 weeks of us receiving your payment and your final recipes - whichever comes last.

Urgent Orders

Due to Covid-19, we have an extremely high volume of orders and have stopped offering Express shipping for the time being. Your order will be dispatched within 4 working days of receipt, using your chosen delivery method.

International Orders

  Please note that all orders weighing over 2kg being shipped to Europe have to go via courier. Occasionally, for larger international orders, we may require that you pay for insurance on your parcel. This is so that we are able to replace the parcel free of charge for you if it should go missing.

Please note that we do not accept payment by cheque on any international order (unless the cheque is issued in £ Sterling from a £ Sterling bank account).

What About Bespoke / Personalised Products?

Please note that Wholesale Lip Balms, or orders with bespoke items, such as personalised labels, will take longer to dispatch (allow 5-10 working days) but will usually be sent using a signed-for service.