PLEASE NOTE OUR IMPORTANT SHIPPING POLICY CHANGES*
How Much is Shipping?
Shipping varies but usually starts between £4.50-£6.50 + VAT (depending on weight) for UK Mainland orders.
*An Important Update to Our Delivery Charges
At Naturally Balmy, we've always worked hard to keep our prices competitive and make ordering from us as affordable as possible. For many years, we've absorbed a significant proportion of our delivery costs, including offering free shipping on orders that were often heavy, bulky and expensive to transport. However, courier charges have increased substantially over the years, and until now, we haven't passed on many of those increases to our customers.
Unfortunately, this is no longer sustainable.
As a UK manufacturer and wholesale supplier, many of our orders contain substantial quantities of ingredients, cosmetic bases and finished products. Shipping these goods can be considerably more expensive than delivering typical retail purchases, particularly to remote locations.
We've therefore made the difficult decision to introduce revised, weight-based delivery charges and discontinue our standard free shipping offer. Our aim isn't to profit from delivery charges. It's simply to recover a fairer proportion of the actual cost of getting your order to you.
We know that changes to delivery costs aren't always welcome, particularly for our longstanding customers who have enjoyed free or subsidised shipping for many years. But maintaining a financially sustainable business is essential if we're to continue offering the products, manufacturing services, technical expertise and customer support you've come to expect from Naturally Balmy. We've worked hard to keep our new charges fair and proportionate to the weight and destination of each order.
Thank you for your understanding, and for continuing to support our independent British business.
When Will I Receive My Order?
UK Shipping estimates will appear when selecting delivery options upon checkout, however these are not set in stone as we may have to wait for stock to come in, or during busy periods such as Christmas etc. For delivery time frames offered, please be aware this is our best estimate and not a guarantee.
We will dispatch UK Mainland orders either using Royal Mail Tracked 1st/2nd Class or APC Next Day Courier, as selected by you. A dispatch confirmation will be emailed to you when the goods have been sent. Most orders are dispatched within 5 working days of receipt (other than product options which specify a longer timeframe) using your chosen delivery method.
Non-Deliveries
Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
If you receive a card to say that the courier attempted delivery please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you, or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery fee. On such grounds, we also reserve the right to refuse postage refunds if an order is subsequently cancelled.
British Forces
If you are representing British Forces in an official location abroad and would like to place an order, please contact us at sales@naturallybalmy.co.uk so that we can arrange appropriate shipping options with you.
International Orders
If you cannot select your preferred country for delivery from the options on our website, please contact us at sales@naturallybalmy.co.uk and we can look to arrange a shipping quote for you.
If you are placing an order from an EU country and wish to have it delivered to a business address, please provide us with your EORI number in order to do so. Failure to do so may result in delays during the customs process, or the possibility you will not receive your order. You can send us your EORI number by emailing sales@naturallybalmy.co.uk.
If you are from an EU country and hope to benefit from a reduced rate of Customs Duty (tariff preference) when receiving your order, please be advised that we do not supply this information on our customs invoices/declarations due to the large proportion of products available that do not have an EU/UK origin.
As the importer, it is the responsibility of the customer to ensure that you are not importing products that are restricted or prohibited under the import laws of your country. Naturally Balmy cannot be held responsible for any delays or losses experienced if products are seized or refused entry. If you require any reasonable adjustments to ensure that your products are prepared for customs clearance, please contact us at sales@naturallybalmy.co.uk to discuss the matter further.
Your package may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Naturally Balmy does not have any responsibility or control of these additional charges as we are only charging the transportation fee for your order. Payment of these charges are the buyer's responsibility. In most cases you will be made aware if your package is subject to these charges, but if you are experiencing delays it may be that you need to contact the local courier in order to organise payment of these charges.
Whilst Naturally Balmy cannot be held responsible for any delays to your order once the goods have been dispatched, we will help trace your package wherever possible and provide contact details for local couriers where appropriate.
In the event of an international non-delivery, please refer to the above guidelines on non-deliveries, as the same principles apply to both domestic and international deliveries.
If for any reason a part of your order cannot be fulfilled, we will contact you before shipping to check how you wish to proceed. Shipping of the rest of your order will not be completed until an agreement with the customer has been made.