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We may already have the answers you are looking for. Have a look at our frequently asked questions and our policies below.

Have a Safety Assessment query? Please view our comprehensive Safety Assessment FAQ for the answers you might need.

Bought our pre-assessed products and pondering the next steps? Please check out our Pre-Assessed Bases FAQ.

Thinking about buying a comprehensive Safety Assessment? Please check out our Safety Assessment FAQ.

Have a delivery query? Please see our Delivery Information page.

Wondering about a Return? Please check out our Returns & Refunds policy